Return of faulty goods

Faulty Items

In the ‘unlikely event’ of a faulty product please contact us before returning it.

Stock Items

Customers wishing to return items, may do so at our discretion provided:-

• The Goods are unused and in their original packaging.
• The packaging is undamaged.
• Goods are returned at the customers expense.
• Goods must be in saleable condition.
• Items returned within 4 weeks of order can be returned for a full credit.

Special Order Items

Special order items are those which we have had to buy in from a supplier to meet the needs of the customer. We do not usually accept the return of special orders. However, it is possible that we will do so in certain circumstances and as such a handling charge will be made.

Please note that this will be provided that:-

• Goods are unused in original packaging.
• Packaging is undamaged.
• Goods are returned at the customers expense.
• Goods must be in saleable condition.
• Items returned will be subject to a handling charge by negotiation with the customer. The size of the charge will depend upon a number of factors such as the returns policy of the manufacturer. We always endeavour to keep any returns charges to a minimum.